SMC Consulting Supports Cocom with EU Digital COVID Certificate
SMC Consulting implemented for the Cocom, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support…
SMC Consulting implemented for the Cocom, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer support…
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting, a…
Freshworks gave us the privilege to be put in the spotlight in their monthly newsletter.…
MoEngage, a leading Insights-led Customer Engagement platform, has announced a strategic partnership with SMC Consulting,…
SMC Consulting implemented through N-Allo, a Freshworks’ helpdesk solution product called ‘Freshdesk’, an omnichannel customer…
How do you cope with the transition from ITSM to ESM? What does the future…
According to Google Trends, searches for “business continuity planning” skyrocketed on March 12, around the…
Are you a small business owner who wants to improve customer engagement on their website?…
Here are some great statistics, compiled by SMC Consulting, on the state of customer engagement today.…
One third of small and medium businesses (SMBs) use free, consumer-grade cybersecurity tools, one fifth…
Customer engagement has never been more important than it is right now. With so many…
This Finserv customer keeps CX at the front and center of their offering by employing…
It is clear that whilst efforts are being made to contain the coronavirus, there will…
The finserv industry is undergoing a radical shift driven by mounting regulations, changing business models,…
The concept of the agile and remote worker has become more prevalent in recent years, as consumer…
A majority of cybersecurity professionals have said that their job functions have changed due to…
As of March 2020, everyone was asked to work from home where possible. This current…
COVID-19, aka Coronavirus, has literally and figuratively changed the meaning of the tech marketing cliché…
As markets begin to reopen, customers will seek special offers and online options. “Companies who…