IT SERVICE DESK THAT'S ACTUALLY SIMPLE
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Freshservice is the cloud based solution for organizing all facets of an IT department. Performing incident management, asset management, service catalog and project management is simple with Freshservice.
Easy to use and set up
Freshservice’s modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Multi-channel support
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Freshservice; ITIL-tailored service desk software
Modernize IT and other business functions with a strikingly easy-to-use, easy-to-configure solution for cloud IT services.
Problem management
Freshservice is an IT Service Manager. This ensures that problem management in a standardized and easy collaboration is minimized by 40%. You can isolate problems with Freshservice and link them to incidents. Based on this, you can carry out root cause analyzes and minimize disruptions within your company!
Change management
Notify everyone when planning new releases by announcing start and end dates within your Freshservice account. Within Freshservice you can streamline the entire release process through construction and test plans. These are documented in order to limit the risks with the data collected from the incidents, problems and changes.
Release management
Schedule releases by documenting build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
Don’t Lose Track of Your Assets
Freshservice has an IT asset management, also known as IT inventory management. This is about collecting detailed hardware and software inventory information. Companies can use their assets more effectively through the inventory of IT assets, which prevents unnecessary purchases. With the Freshservice asset management tool, you can even track down software and hardware components!
Automate Your IT Support Processes and Tasks
The workflow automator allows you to assign tickets to agents. You have different components with the workflow automator: Events, conditions and actions. Events are actions that trigger a workflow. Conditons are parts that the event must meet. Actions are things that must be taken by certain employees. This allows you to work efficiently and ensure that the processes are automated!
Direct Your Team’s Request For Service Effectively
Your employees can choose the exact services they need through the portal. You can easily offer multiple services for different departments. A user can place requests in no time.
The Freshservice Ticket Dispatch’r allows you to automate the allocation of requests. Ensure that invalid requests are removed through automations.
The Service catalog portal gives you insight into the availability of the various services. For example, an employee sees when a certain product is not in stock.
Within a project you can collaborate, brainstorm and exchange ideas among the teams. In this way, the ideas come together in one place and the projects can be coordinated.
Manage Your Rollouts and Deployments
Freshservice’s complete project management toolkit allows you to view projects from planning to execution. You can even prioritize and link assets to these projects.
You can also organize project in Multi-level tasks so that you can give tasks and subtasks to individual owners. As a result, you will work better together as a team.
The real-time project dashboard in Freshservice gives you a complete insight into the project status. This allows you to follow the progress in a project from start to finish. You can follow the progress in detail through an activity log.
Within a project you can collaborate, brainstorm and exchange ideas among the teams. In this way, the ideas come together in one place and the projects can be coordinated.
Try Freshservice and help increase your team’s efficiency.
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APPLICATION INTEGRATION
Freshdesk can be used in combination with Freshchat and other tools such as Freshcaller , Freshsales and Freshservice as a fully-fledged omnichannel platform. After all, customers are happy to decide how and when to contact you. With the set-up of an omnichannel platform you will certainly create great customer experiences.
